Astro-holidays.com respect the importance of your privacy and are committed to safeguarding your personal information.
You are free to explore our website without providing any personal information about yourself. Astro-holidays.com does not capture and store any personal information about individuals who access this website, except where you voluntarily choose to give us your personal details via email, or by using an electronic form, or enquiring about any of our services. In these circumstances, the personal information that you give us will only be used to provide the information or service you have requested.
To provide our services, we must collect personal information from you and this policy outlines how we treat that personal information after it has been collected as detailed above.
What information will we collect?
We may collect all or some of the following information relating to you or other members of your party :
Names and contact/address details including telephone number(s) and email address.
The age of any member of your party under 16 years.
Special requirements such as those relating to any disability or medical condition which you choose to disclose to us in relation to a holiday property reservation.
You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us.
Some of the information we collect may be considered "sensitive personal data" under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.
How will we collect this information?
We will only collect personal information from you by specifically asking for it, or when you voluntarily choose to provide it to us by email, telephone or by way of an online website form. This might take place when :
You engage with us to enquire about, or purchase a service from us or through us.
When you speak to us.
What will we do with it?
We will never sell information to any third party.
We will use your name, address, telephone number and email address to complete your reservation..
We will also use your details to manage your arrangements, send you notifications and communicate with you generally.
For the purpose of completing your reservation, it is necessary to disclose some of your information to the providers of the services making up your arrangements (all of whom are located within the EEA).
We may from time to time contact you with information about special offers, new products, forthcoming events or seasonal greetings. If you do not wish to receive such information, you may ask us in writing not to receive it.
We would also like to store and use your personal details for future marketing purposes (for example, emailing you details of new properties we feel might be of interest). All details you give us in connection with your booking will be kept but we will use only names and contact details for marketing purposes unless you have indicated that you do not wish us to do so.
We have taken all reasonable steps to have appropriate security measures in place to protect your information. Outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country. The transmission of information via the internet is never completely secure. We exclude our liability for personal data lost in transmission to the website.
We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or comply with a law, court order or legal process.
Astro-holidays.com uses Google Analytics, a popular and trusted third-party analytics service, which helps us understand how people use our website. Google Analytics does this by tracking such information as how long people spend on our website, which geographical position they come from and the pages they visit. This is so we can better understand and improve areas of the website that visitors find valuable. This activity requires the use of a cookie. Visitors to our website always have the option of disabling cookies via their browser preferences. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent.
Under GDPR you have certain rights regarding your personal information. We have outlined the rights that apply to the personal data we collect, which are as follows:
The right to be informed
The right of access
This means you have the right to know what personal data we hold about you. We will provide this information to you free of charge.
The right of rectification
If the personal data we hold about you is incorrect or incomplete you have the right to correct it or complete it.
The right to erasure
Sometimes known as 'the right to be forgotten' this means if you request us to do so, we will delete the personal data we hold about you.
The right to data portability
This means if you request personal data from us we will provide it in a commonly used, easily readable form.
The right to object
This means you can object to us processing your personal data if you do not believe it is in your interest.
You also have the right to lodge a complaint with a supervisory authority if you so wish.
How to contact us
You can contact us by visiting our Contact Us page or by completing the short form below.
We will respond to your request to change, correct or delete your information within a reasonable timeframe and notify you of the action we have taken.
Customer testimonials and comments are included on our website with the consent of the author or in a manner that does not disclose the identification of the author(s).
Please note that our website contains certain literature and hyperlinks to websites owned by third parties. This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.
Updates and Changes
As our privacy statement may change due to developments in the law we encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information. Any changes to this Policy will be either be posted on our website and/or made available on request.